Si vous ne savez pas vraiment quelle taille vous convient, référez-vous à nos guides des tailles. Ils se situent sous les tailles disponibles pour chacun de nos produits.

On comprend tout à fait, on change d'avis aussi ! Même si nous le souhaitons, une fois la commande passée, nous ne sommes pas en mesure de la modifier ou de l'annuler pour le moment. Nous espérons avoir une fenêtre d’annulation un jour dans le futur.

Si le ou les articles ne fonctionnent pas, assurez-vous de les échanger contre un style préféré ou de les retourner pour un remboursement. Pour rappel, les frais de retour nationaux sont gratuits.

Une fois votre commande passée, vous recevrez un e-mail de confirmation vous informant que notre équipe d'exécution a reçu votre commande. Une fois votre commande exécutée, vous recevrez une notification par e-mail avec vos informations de suivi. Les frais de livraison ne sont pas remboursables en cas de retour.

Oui, nous expédions partout dans le monde. Des frais d'expédition s'appliqueront et seront ajoutés au moment du paiement.

Please contact our Customer Care Team at shop@suesartor.com for any items that arrive damaged/defective.

Returns and Exchanges are processed within 3-5 business days once your item is scanned by USPS at our distribution center. Please note, refunds can take up to 10 business days to process with your bank.

Please allow 48 hours from posted delivery on UPS tracking to see if your package shows up. If 48 hours have passed, please contact our Customer Care Team at shop@suesartor.com for assistance regarding your lost package.

All in-stock orders will be shipped within 48 business hours. Please note, orders are not fulfilled on Saturdays and Sundays, as well as Holidays. Orders placed during these times will be fulfilled on the following business day.

We are offering Free Shipping & Returns for a limited time.

Yes! Overnight Shipping is available at checkout for $35. Please note, overnight orders for in-stock items placed after 2PM on Fridays, as well as on Saturdays and Sundays will be fulfilled on the following business day on Monday. Overnight orders placed on Friday are unable to be delivered on the weekend.

Orders with in-stock items are fulfilled within 24-48 hours on business days only. We do our best to fulfill items in a quick and timely manner. Once the item has been fulfilled, we are unable to edit orders. Please take a close eye before hitting the checkout button to ensure a smooth and timely delivery for your purchase! While we cannot guarantee order changes or cancellation, for further assistance please contact our Customer Care Team at shop@suesartor.com.

Yes, international shipping is available at checkout.

The customer is responsible for all customs and fees associated with an international shipment. These fees are presented at the time of checkout. 

We are happy to accept international returns. However, it is the customers responsibility to pay for return shipping.

All garments specific care instructions can be located on the inner garment care tag, as well as located on the product pages. Please click into the “Care Guide” dropdown for specific care instructions.

Promo codes, including the codes through our Marigold Rewards, cannot be stacked. Only one promo code can be entered per order. 

Please click into your cart and checkout. The promo code or gift card can be entered under the items, and click “apply”.

Promo codes cannot be used on final sale items, unless otherwise stated.

Promo codes cannot be applied to a past purchase.

For information regarding The Marigold Club rewards program, please click here.

Yes! We are happy to offer E-Gift cards through our online website. To purchase a gift card, please click here. Confirm the amount for the gift card and click the “I want to send as a gift” option. From here, you can enter a recipient email, name, a personalized message, and a specific date for the gift card to be sent.

At this time, we do not offer physical gift cards purchased through our website. 

We do our best to restock bestselling products as quickly as possible! Pre-Order items will show an expected ship date located on the product page underneath the “Pre-Order” button. Please note, this date range is not guaranteed, as international shipping delays may occur to our distribution center. We appreciate your patience in our small batch artisan brand! For further questions regarding your pre-order, please contact our Customer Care Team at shop@suesartor.com.

Yes! We have two SUE SARTOR storefront locations in New Orleans, Louisiana and Dallas, Texas. 

SUE SARTOR Flagship: 5421 Magazine Street New Orleans, Louisiana 70115

SUE SARTOR Dallas - Snider Plaza - 3408 Milton Avenue Dallas, Texas 75205

Please reach out to info@suesartor.com for wholesale inquiries.