Frequently Asked Questions

Have a question not addressed below? Feel free to chat with us or send a message using our contact form.

What is the Marigold Club?

The Marigold Club is our joyful way of celebrating your love for artisanal fashion. This thoughtfully designed program allows you to earn points with every purchase while receiving exclusive access to our handcrafted collections and special experiences.

What benefits do I receive for joining The Marigold Club?

The moment you create your account with us, we welcome you with 100 marigolds as a gesture of our appreciation. If you joined our community before we launched this program, these marigolds are already waiting in your account like a hidden treasure.

As your collection grows, you'll discover wonderful benefits including complimentary shipping and discounts.

How do I earn marigolds?

There are several ways to cultivate your collection and grow your marigolds:

Everyday rewards: Earn 1 marigold for every dollar you invest in our handcrafted pieces

Welcome gift: Receive 100 marigolds when you create your account and join our community

Birthday celebration: We honor your special day with 100 marigolds as our gift to you

Connect with us: Earn 50 marigolds when you follow our Instagram journey or like us on Facebook, sharing in our passion for beautiful craftsmanship

Why didn't I receive marigolds for my recent purchase?

To ensure your marigolds are properly credited, please use the same email address for checkout that you used to create your Sue Sartor account. This is especially important when using convenient checkout options like ShopPay, as they sometimes default to different email addresses.

Will I lose marigolds if I return an item?

Yes, when you return a piece, the marigolds earned from that purchase will be removed from your account to maintain the integrity of our rewards program.

Do my previous purchases count toward my current marigolds balance?

Your marigolds journey begins the moment you join The Marigold Club. While we cannot apply marigolds retroactively to previous purchases, every future investment in our artisanal pieces will be celebrated with marigolds.

How do I redeem my earned marigolds?

On your computer:

  • Sign into your account
  • Add your chosen pieces to your cart
  • At checkout, select your desired marigold redemption amount in the promotional area

On your mobile device:

  • Sign into your account
  • Add your selected pieces to your cart
  • At checkout, expand your order summary
  • Choose your redemption amount using the dropdown menu

Please note that marigold redemptions cannot exceed your total order value, ensuring a seamless checkout experience.