Si no estás seguro de qué talla es la adecuada para ti, consulta nuestras guías de tallas. Están ubicados debajo de las tallas disponibles para cada uno de nuestros productos.

Lo entendemos completamente, ¡también cambiamos de opinión! Si bien lo deseamos, una vez realizado un pedido, no podemos modificarlo ni cancelarlo en este momento. Esperamos tener una ventana de cancelación algún día en el futuro.

Si los artículos no funcionan, asegúrese de cambiarlos por un estilo preferido o devolverlos para obtener un reembolso. Como recordatorio, el envío de devolución nacional es gratuito.

Una vez realizado su pedido, recibirá un correo electrónico de confirmación informándole que nuestro equipo de cumplimiento ha recibido su pedido. Una vez que se complete su pedido, recibirá una notificación por correo electrónico con su información de seguimiento. Los gastos de envío no son reembolsables en el caso de devoluciones.

Sí, enviamos a todo el mundo. Se aplicarán costos de envío y se agregarán al finalizar la compra.

Please contact our Customer Care Team at shop@suesartor.com for any items that arrive damaged/defective.

Returns and Exchanges are processed within 3-5 business days once your item is scanned by USPS at our distribution center. Please note, refunds can take up to 10 business days to process with your bank.

Please allow 48 hours from posted delivery on UPS tracking to see if your package shows up. If 48 hours have passed, please contact our Customer Care Team at shop@suesartor.com for assistance regarding your lost package.

All in-stock orders will be shipped within 48 business hours. Please note, orders are not fulfilled on Saturdays and Sundays, as well as Holidays. Orders placed during these times will be fulfilled on the following business day.

We are offering Free Shipping & Returns for a limited time.

Yes! Overnight Shipping is available at checkout for $35. Please note, overnight orders for in-stock items placed after 2PM on Fridays, as well as on Saturdays and Sundays will be fulfilled on the following business day on Monday. Overnight orders placed on Friday are unable to be delivered on the weekend.

Orders with in-stock items are fulfilled within 24-48 hours on business days only. We do our best to fulfill items in a quick and timely manner. Once the item has been fulfilled, we are unable to edit orders. Please take a close eye before hitting the checkout button to ensure a smooth and timely delivery for your purchase! While we cannot guarantee order changes or cancellation, for further assistance please contact our Customer Care Team at shop@suesartor.com.

Yes, international shipping is available at checkout.

The customer is responsible for all customs and fees associated with an international shipment. These fees are presented at the time of checkout. 

We are happy to accept international returns. However, it is the customers responsibility to pay for return shipping.

All garments specific care instructions can be located on the inner garment care tag, as well as located on the product pages. Please click into the “Care Guide” dropdown for specific care instructions.

Promo codes, including the codes through our Marigold Rewards, cannot be stacked. Only one promo code can be entered per order. 

Please click into your cart and checkout. The promo code or gift card can be entered under the items, and click “apply”.

Promo codes cannot be used on final sale items, unless otherwise stated.

Promo codes cannot be applied to a past purchase.

For information regarding The Marigold Club rewards program, please click here.

Yes! We are happy to offer E-Gift cards through our online website. To purchase a gift card, please click here. Confirm the amount for the gift card and click the “I want to send as a gift” option. From here, you can enter a recipient email, name, a personalized message, and a specific date for the gift card to be sent.

At this time, we do not offer physical gift cards purchased through our website. 

We do our best to restock bestselling products as quickly as possible! Pre-Order items will show an expected ship date located on the product page underneath the “Pre-Order” button. Please note, this date range is not guaranteed, as international shipping delays may occur to our distribution center. We appreciate your patience in our small batch artisan brand! For further questions regarding your pre-order, please contact our Customer Care Team at shop@suesartor.com.

Yes! We have two SUE SARTOR storefront locations in New Orleans, Louisiana and Dallas, Texas. 

SUE SARTOR Flagship: 5421 Magazine Street New Orleans, Louisiana 70115

SUE SARTOR Dallas - Snider Plaza - 3408 Milton Avenue Dallas, Texas 75205

Please reach out to info@suesartor.com for wholesale inquiries.