FAQs
Sizing Information:
Our garments are based on a kaftan-style concept, and they are flowy. The chest measurement is typically the measure where people go up or down in size.
Please see our Sizing Charts for each style for sizing measurements and information here. If you are needing additional help with sizing, please contact shop@suesartor.com.
Care Information:
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Blockprint: It is best to hand or machine wash cool on the gentle cycle. Tumble dry low heat or hang dry.
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Cotton Embroidery: It is best to dry clean or hand/machine wash on the gentle cycle in cold water. Hang dry. Do not tumble dry.
- Silks: It is best to dry clean. Please make sure that the dry cleaner does not use a solvent that will effect the garment's color.
- A warm iron presses the garments out quickly & beautifully.
*If you prefer to dry clean, please note some cleaners use solvents that effect the color.
Shipping:
If your item is in stock, it will ship as soon as the order is received and usually within 2 days.
- Please allow up to 9 weeks for pre-orders & made to order custom items.
- For all inquiries, email info@suesartor.com.
- Expedited shipping is available at checkout.
- Please note, UPS does not deliver on Saturdays.
- Any in-stock orders placed Saturday or Sunday will be fulfilled on Monday.
International Shipping & Returns:
We are happy to offer international shipping at checkout.
- Customers are responsible for international duties. Duty cost are determined by country and are out of our control.
- Shipping costs and duties are non-refundable, and we do not provide return labels for international orders at this time. We are happy to accept an international return; however, customer is responsible for return shipping fees.
Wholesale Inquires:
Any inquiries of wholesale buying or Pop-Up event information please reach out to shop@suesartor.com.
Promotions:
FINAL SALE items are not eligible for discount or promo codes. Only full price items are eligible for discount and promo codes. Excludes Collaborations.
