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FAQs

Stock Availability:

  • Due to the small batch nature of our artisan wears, availability changes daily. If you would like a list of “immediate ship” items please contact info@suesartorcom. Our inventory team generates this list daily and are happy to send it out to you when it becomes available. 

Return Policy:

For your convenience please start by filling out our Return Order Form. After filling out our form a return label will be sent to the email provided. 
  • All items are eligible for a full return of the purchase price within 15 days of receiving your order.  There is a $25 restocking fee. Original shipping charges are not refundable. If a previously purchased item goes on sale outside of the 15 day return window it will not be eligible for a price adjustment. Sale prices are subject to change.
  • Refunds are processed within one week of arrival. Please allow 10 business days from the date your refund is processed for the credit to appear on your bank statement.
  • Items should be returned new and unused. Returns that are soiled, damaged, or altered will not be accepted and will be sent back to the customer. 
Sizing Information
  • Please see our Sizing Charts for each style for sizing measurements and information here. If you are needing additional help with sizing, please contact info@suesartor.com 

Custom Order:

To start the process of placing a custom order, please fill out our Custom Order Form

  • Your custom order is easy to do! Please use a favorite garment and measure it  one way “laying flat” (NOT your body measure) in inches. 
    • Shoulder to shoulder one way
    • Chest one way
    • Length shoulder to hem one way
    • Hip one way

Care Information

  • Dry Clean for first wash is recommended for all woodblock prints, to help set colors.  They are extremely durable and spot clean well. However if you prefer, you may opt to hand wash cold or machine wash on gentle, tumble low or hang dry. Avoid high heat. 
  • Silks and satins dry clean only. Warm iron is best to press & freshen.

Shipping:

If your item is in stock it will ship as soon as the order is received and usually within 2 days.

  • Please allow up to 7 weeks for pre-orders & made to order custom items..
  • For all inquiries, email info@suesartor.com.